Description of the Role 
  
We are an application support team, supporting an Order Management System (OMS), which covers order generation all the way through to execution and back-office settlement. The role will support the investment management teams and their investment tools, as well as middle and back-office users with their business applications.  We are seeking an Application Support Analyst to join our OMS Team. You will be exposed to first line support, troubleshooting any issues following established procedures and escalating where necessary. This is a fantastic opportunity to learn and develop your skills on the job and be provided with opportunities to grow.   
 
Specific Responsibilities 

• Providing technical and business support to portfolio managers, execution traders and support functions. This includes providing quick resolutions to issues, driving stability and improvements to help the business succeed. 

• First line application support for business systems with escalation to software development team, infrastructure technology teams, end users or third parties as appropriate. 

• Recording and taking ownership of issues using Zendesk, ServiceNow or Jira system and following through to successful resolution. 

• Incident and problem management, including input to post-incident reviews and resolution of follow up tasks. 

• Monitor hardware, applications and systems across the business using tools such as OpsGenie & Check MK (Nagios). 

• User administration and training. 

• Test, perform and implement system changes to production on behalf of the development team, resolve technical queries and triage to specialist where appropriate. 

• Ensure that all procedures and policies are up to date in the knowledge base and available for use by all team members. 

 
 Personal Attributes 

• Enthusiastic team player with excellent attention to detail. 

• Strong desire to develop and deliver, with a keen desire to learn. 

• Ability to effectively and timely communicate technical information to non-technical stakeholders. 

• Ability to quickly gain understanding and expertise in new technologies, systems business processes and work independently to research and resolve issues.  

 
 Target Skills and Experience 

• Strong academic background in computer science, with an analytical approach to problem solving.  

• Highly motivated and a self-starter, with an ability to meet deadline and prioristise workload to meet the needs of the business.  

• Manage and develop relationships with business teams and technologists.  

• Strong written and oral communication skills and excellent attention to detail.  

• Understanding of Windows Operating Systems and SQL Server. 

• Experience writing SQL queries is desirable.