Why would you love this job?

The Redis Cloud Operations team is hiring for a Site Reliability Engineer role, offering you the chance to work on large-scale systems and support our valued customers. You’ll operate state-of-the-art products using the most cutting-edge and best-in-class SRE tools. In this global role, you’ll participate in the monitoring, operation, and management of a Redis managed service at one of the world’s largest CSP. We’re looking for highly motivated team players with a keen attention to detail and substantial experience working in intense production environments. If you have a passion for tackling technical challenges on a global scale, this position is perfect for you.

What you’ll do:

As a Site Reliability Engineer at Redis, you will:

• Handle Technical Escalations: Engage in complex troubleshooting and manage technical escalations within a Follow-the-Sun (FTS) support model, ensuring seamless global service coverage.
• Ensure System Reliability: Leverage your software development and problem-solving expertise to create automation tools and runbooks, enhancing the reliability and stability of the Redis database on a leading cloud service provider.
• Collaborate with Engineering Teams: Partner closely with engineering teams during service-impacting incidents, leading problem management efforts to maintain service continuity and stability.
• Participate in On-Call Rotations: Be available for occasional weekend on-call shifts, providing critical support and ensuring service reliability.

 

 What will you need:

• B.S. in Computer Science, Information Technology, Software Engineering or a related field or 4 or more years of experience working on infrastructure/CloudOps/SRE domains.
• At least 3 years of experience troubleshooting production systems.
• At least 2 years of hands-on experience with cloud infrastructure.
• Strong working knowledge in Linux/Unix.
• Deep understanding of networking (TCP/IP) with emphasis on the various cloud providers.
• Experience with alerting and monitoring systems (Prometheus, Grafana).
• Experience in programming languages: Bash, Python. C# is a plus.
• Familiarity with source code version control tools like Git, Gitlab, SVN, etc.
• Experience in analyzing and debugging production issues at scale.
• Self-directed, ambitious, authentic, caring, and eager to learn new things.
• Experience with 24/7 on-call rotation. Availability to nights and weekends (follow the sun)
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Extra great if you have:

• FedRAMP certification is a plus.
• Experience working with large-scale distributed systems.
• Experience with NoSQL databases (especially Redis).
• Programming experience in C#
• Linux and Azure Certification