Responsibilities:

• Responsible for ensuring client satisfaction by providing supreme technical solutions and support.
• Responding to service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
• Perform corrective and preventative maintenance and manage escalations.
• Create, document, update, escalate, and resolve cases in CRM system.
• Working on shifts.

Required Experience/Qualifications:

• 1-2 years of relevant customer service (Phone or Email) and/or technical experience with a wide range of support and services applications.
• Experience in working with customers.
• Experience with Linux Operating Systems (Ubuntu, CentOS).
• Self-motivated, detail-oriented and organized.
• Very good verbal and written communication skills in English.
• Excellent communication skills.

Even better if you have:

• BS degree in Information Technology, Computer Science or equivalent.
• Familiar with mobile networks and protocols (GSM, UMTS, 2G-3G-4G, LTE).
• Experience with application installing or upgrading, writing SQL queries, performing backup MySQL.
• Experience with VM environments (VMware, XEN).
• Experience with network monitoring platforms (Nagios).