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IT Business Analyst focused on innovation and automation - CONFIDENTIAL
Sofia, SofiaFicosota IT department has a strong foundation in technical support and infrastructure, but it lacks a business-oriented component that can lead initiatives related to automation, analytics, innovation, and internal client engagement.
Purpose of the Role:
To act as the strategic link between business departments and the IT team, identifying opportunities for digitalization, automation, and optimization of internal processes. This role requires excellent understanding of business needs, technical understanding, and project coordination skills.
Job Title: IT Business Analyst focused on innovation and automation or IT specialist (Business systems and digital transformation).???
Professional Experience:
Education:
Purpose of the Role:
To act as the strategic link between business departments and the IT team, identifying opportunities for digitalization, automation, and optimization of internal processes. This role requires excellent understanding of business needs, technical understanding, and project coordination skills.
Job Title: IT Business Analyst focused on innovation and automation or IT specialist (Business systems and digital transformation).???
Professional Experience:
- Experience in IT within a manufacturing or FMCG company, but not in support — rather in systems integration, BI, digital initiatives, or process optimization.
- Minimum 3 years of experience in a similar role (Business Analyst, Process Analyst, Digital Project Manager, etc.).
- Has worked on the implementation or development of ERP, BI, CRM, RPA or other business systems.
- Participated in transformational projects (automation, process digitalization, integrations).
- Experience with RPA, Document dada extraction or low-code/no-code platforms.
- A bridge between business and IT – able to speak the language of sales, marketing, logistic, production, finance and translate it to IT. Build and maintain strong relationships with business units.
- Able to identify inefficient manual processes and propose solutions (automation, low-code, integration).
- Understanding of FMCG business processes – supply chain, sales, planning. An advantage.
- Analyze and map existing processes; identify areas for improvement through technology.
- Initiate and manage small-to-mid scale digital projects (BI dashboards, automation, system integrations).
- Participate in the selection, implementation, and development of business systems (ERP, CRM, BI, RPA).
- Ability to translate business needs into technical solutions.
- Collaborate with internal IT and external partners for solution delivery.
- Support implementation and training of new tools and processes.
- Track and report the impact of digital initiatives.
- Project-oriented mindset – can lead small initiatives from idea to result.
- Communicative, analytical, and with a proactive approach to improvement.
- Initiate a “dialogue” with the business – “What are your pain points?”, “What can be improved?”, “How do you automate planning?”, etc.
- Lead small but impactful innovations: RPA, Document dada extraction or low-code/no-code platforms for small improvements.
- Start a transformation process – “from IT as support to IT as a business partner.”
- Proactive and self-driven.
- Logical thinking and attention to detail.
- Strong problem-solving orientation.
- Ability to work with both technical and non-technical teams.
Education:
- University degree in IT, Business Administration, Engineering, or a related field.