Key Responsibilities:

• Monitor network systems, servers, and applications using monitoring tools and dashboards.

• Respond to alerts and incidents, performing initial diagnostics and troubleshooting.

• Escalate unresolved or critical issues to appropriate technical teams.

• Document incidents, actions taken, and resolutions in the ticketing system.

• Perform routine system checks and maintenance tasks.

• Collaborate with internal teams to ensure timely resolution of issues.

• Follow standard operating procedures (SOPs) and contribute to their improvement.

• Provide shift handovers and maintain accurate logs of ongoing issues.

Required Skills and Qualifications:

• Experience in a NOC, IT support, or network monitoring role.

• Understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).

• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Zabbix, PRTG).

• Strong analytical and problem-solving skills.

• Experience managing IT incidents and escalations

• Ability to work in a fast-paced, 24/7 environment (including nights/weekends if required).

• Excellent communication and documentation skills.

 

Preferred Qualifications:

• Certifications such as CompTIA Network+, CCNA, or equivalent.

• Experience with Linux/Unix and Windows server environments.

• Knowledge of cloud platforms (AWS, Azure, GCP) and virtualization technologies.

• Familiarity with ITIL practices and incident management frameworks.