Responsibilities

• Leadership and Management:

  • Lead and manage the NOC team, providing guidance, training, and performance evaluations.

  • Develop and implement NOC policies, procedures, and best practices.

  • Coordinate with other departments to ensure seamless network operations.

• Network Monitoring and Incident Management:

  • Oversee network monitoring tools and systems to detect and respond to network issues promptly.

  • Manage incident response processes, ensuring timely resolution of network incidents.

  • Conduct root cause analysis and implement corrective actions to prevent recurrence.

• Performance and Reporting:

  • Monitor network performance metrics and generate regular reports for senior management.

  • Identify trends and areas for improvement in network performance and reliability.

  • Ensure compliance with service level agreements (SLAs) and other performance metrics.

• Continuous Improvement:

  • Stay updated with the latest network technologies and industry trends.

  • Recommend and implement network upgrades and improvements.

  • Foster a culture of continuous improvement within the NOC team.

 

Required and Preferred Qualifications

 

Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field

• 5+ years of experience in network operations or network management roles

• Proven experience with network infrastructure technologies, including routing, switching, firewalls, and security protocols

• Strong understanding of network monitoring and management tools, such as SolarWinds, Nagios, or similar

Preferred:

• Relevant certifications such as CCNP, CCIE, or equivalent

• Experience in managing a team and leading complex projects

• Familiarity with cloud engineering and networking concepts and services (AWS, Azure, etc.)