What you’ll do 

• 24/7 Security Monitoring: Monitor SIEM tools, security logs, and alerts for potential threats and anomalies across networks, endpoints, and applications
• Incident Handling: Triage, investigate, and escalate security incidents following established playbooks and escalation paths
• Helpdesk Queue Management: Monitor, prioritize, and respond to helpdesk tickets, ensuring timely resolution or escalation to appropriate teams
• Threat Analysis & Reporting: Analyze security events, identify patterns, and provide detailed incident documentation and reporting
• Collaboration: Coordinate with IT, network, and application teams to remediate security issues and address user support requests
• Continuous Improvement: Suggest improvements to SOC processes, ticketing workflows, and monitoring strategies to enhance operational efficiency
• Shift Operations: Work in a rotating shift schedule (day, night, weekends, and holidays) to provide 24/7 coverage

 

Required Skills and Qualifications 

• Qualifications Education: Bachelor’s degree in IT, Computer Science, Cybersecurity, or related field (or equivalent work experience)
• Technical Skills: 
- Familiarity with SIEM solutions (e.g., Splunk, Microsoft Sentinel, QRadar)
- Understanding of basic cybersecurity concepts: firewalls, IDS/IPS, malware, phishing, and incident response
- Experience with IT helpdesk systems (e.g., ServiceNow, JIRA, Freshdesk, or similar)
• Soft Skills: Strong problem-solving abilities, attention to detail, effective communication, and the ability to work well under pressure in a fast-paced environment
• Certifications (Preferred): CompTIA Security+, ITIL Foundation, or similar
• Preferred Experience:
- 1–3 years of experience in a SOC or IT helpdesk/technical support role
- Exposure to shift-based work or 24/7 operational environments
- Experience with automation, scripting, or log analysis is a plus

Our Values 

 

• Curiosity: We’re curious and future-focused. 
• One Team: We’re one team, in many colors. 
• Customer–Driven: We’re obsessed with the customer. 
• Integrity: We don’t compromise on the integrity. 
• Excellence: We exemplify excellence 

 

What you’ll get  

• An awesome job with an attractive remuneration package 
• Hybrid work with good, comfortable environment and settings 
• Friendly colleagues who support each other to win as a team 
• A flat, product-focused organization and Agile team to let you add your value and ideas to the product and company 
• Opportunities to learn and be trained in applied new technologies and methodologies 
• Facing new and innovative challenges to deliver commercial-grade, world-class product 
• Career growth in multiple directions, based on your preferences and abilities