The opportunity

At Lace, we’re building the future of the AI-powered call center for the trades - HVAC, plumbing, electrical, and beyond. Our mission is to transform how businesses engage with their customers by turning every call into a growth opportunity.

We’re looking for a Product Designer to join this mission and bring new capabilities to life. You’ll collaborate daily with the team in Sofia, while working closely with Product and CS teams in the US to delivery exceptional experiences that move the needle.

What you'll achieve

• Craft elevated experiences for humans, powered by AI.
• Go from idea to UX to pixel-perfection to cross the ship line.
• Ship and learn quickly, adapt to evolving needs, and bring design clarity to complex technical problems.
• Suggest optimal approaches that help solve the biggest pain points, internally and for our customers.

What we're looking for

• Strong partner to PMs, engineers, and leadership - you see design as a team sport.
• Builder mentality - comfortable with ambiguity, excited to shape both product and design function in a high-growth startup.
• Ability to break down technical complexity into intuitive user experiences.
• Obsessed with detail, takes ownership, low ego.
• Excited to contribute to a fast-moving startup culture where speed and learning matter.

Why Lace?

At Lace, success is a team sport. Be part of a fast growing, well-funded startup at the forefront of AI for the Trades. Work on problems where every interaction has massive impact for real-world businesses. This is an opportunity to shape not just the product, but the future of AI Call Centers as we scale and more at the speed of AI.